FAQ
Quick answers, no essays.
Can I pay cash on delivery?
Yes. Pay in cash when it arrives, anywhere in Egypt. You can also pay online with cards and wallets.
Do I need a code for offers?
No codes. Offers apply automatically in your bag.
Will you confirm my order?
Yes, we message you on WhatsApp to confirm. Check your size and color there. Once confirmed, they are final.
How long does delivery take?
We process orders in 1 to 3 business days. Delivery then takes 4 to 8 business days, across all Egyptian governorates.
How much is shipping?
You see the shipping fee at checkout, before you pay.
Can I track my order?
Yes. We send your tracking number on WhatsApp or email as soon as it ships.
Can I return or exchange?
Yes, within 14 days of delivery. The piece must be unworn, unwashed, with tags and original packaging. Send us a request on the contact page first.
What can't be returned?
Sale items, caps and hats, and printed tees. Anything you confirmed in the order confirmation (size, color) is final too.
What if my piece is damaged or wrong?
Tell us within 48 hours of delivery and send photos. We cover return shipping and replace it or refund you.
How do I pick my size?
Check the size guide on the product page. NEX fits are oversized, so your usual size gives the relaxed look.
How do I reach you?
WhatsApp or call +20 106 819 4209, or email nex.shop420@gmail.com. We're real people and we reply.
Still stuck? We actually reply.
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